Order & Shipping Information

Delivery options

Available delivery services, estimated delivery windows and charges are displayed at checkout based on the destination and the items in your basket.

Dispatch & tracking

When tracking is available, details are sent after dispatch. Please allow time for the carrier tracking page to update after the parcel has been handed over.

Marketplace orders

Orders placed through Amazon, TikTok Shop, eBay, Debenhams or another marketplace should be tracked and managed through the marketplace account used to place the order.

Need help?

Please contact us with your order number and the sales channel used.