FAQs

Ordering & delivery

How much is delivery?

Available delivery options and charges are shown at checkout before you place your order.

How do I track my order?

Use the tracking link in your dispatch email or visit our Track Your Order page.

Can I change or cancel an order?

Please contact us as soon as possible. We will help where we can, but changes cannot be guaranteed once an order has entered dispatch processing.

Which bedding size do I need?

See our UK Bedding Size Guide for Single, Double, King and Super King dimensions.

Which duvet tog should I choose?

See our Duvet Tog Guide for seasonal guidance.

How do I choose a fitted sheet?

Measure your mattress depth and compare it with the product information. Our Fitted Sheet Guide explains how.

What is your returns policy?

Please see our Returns & Refunds Policy for the current terms.

How do I register the 60-day warranty?

Marketplace customers can register using the QR code supplied with eligible orders or by visiting our warranty registration page.